You need more than just an ONT. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. Attaching something to a drop pole would have. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. BT reported a 3% decline in revenues to £10. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 75 miles from fibre cabinet. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. Re: New Fibre cable broken - no repair in three weeks. 11 April at 4:13PM in Phones & TV. This may take up to five minutes. Turn the Openreach fibre modem's power off, then back on. Try new cable if needed. Hi guys, I'm currently with the ISP IDNet for Fibre-To-The-Premise (FTTP) and am shortly moving to BT Fibre FTTP, specifically Full Fibre 300. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. This includes managing the copper phone line network and rolling out cutting-edge full fibre. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Having trouble with broadband or phone in your new-build home? Here are some things you can try. I've tried connecting manual directly to the openreach box with my username and password and it still isn't connecting. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). From the cabinet to your home or business,. 5 mm wire. If you have found this solution helpful please tick this as the answer. If you see anything suspicious, please report it to Crimestoppers on 0800 555 111. Well two out of three ain't bad. This makes the transfer a little more complicated, and means that Sky will not contact Virgin. Message 5 of 18. Separate provider — community fibre — installed 1 year ago and comes into our home at the front of the house. 48 Comments. We're considering alternatives to relocate this away from the main entrance. Depending on how well you get on with your neighbour you may want to tell them beforehand, else they may receive an. Openreach is Britain’s digital network business. The BT/Openreach master socket may be somewhere in a basement/plant room/ landlord’s site office, etc. The company confirmed the reinstatement of a dividend to shareholders. 40,000 per week), followed by 5. At the very least they will prove that it is worth getting the Ethernet cable run. In the past, we’ve talked quite a lot about. You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. uk PHME 86413 Provision of the Openreach equipment When Openreach install the equipment we will install the ONT wherever the incoming fibre cable is located. It is a metal-mounted product, which comes combined with two sections that are given separate descriptions by the Openreach website; the ‘master’ and the ‘secondary’ sockets. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. Currently I have the BT socket wired as follows: A - Blue wire. Yes it is a monthly bill with everything on it, I just want to know if I can change the in-house cable as it's old. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. You could also unscrew the wall outlet and take a look to see if it appears to be wired correctly. Or just try the Hub Two and only spend your money after you have seen how well it performs. 13 January 2021 at 10:41PM. on 17-05-2020 07:50 PM. If someone has helped give them Like. We’ve made a lot of. Most telecommunications cable has a 0. This time I have a brown one to match the brickwork. #2. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. Fix a problem. Re: Re:Moving ONT unit. How to report a damaged phone line. Power cycle method one: Unplug the power cable from the socket on the modem. When the Tel and Pon lights have stopped flashing and are. rombic. if you are quite happy to pay the expensive costs if you damage the ONT and need openreach to fix. We'll kudo your comment to let you know we're acting on it. You need to contact Utility Warehouse and get them to contact Openreach and ask for an external re-arrangement of your line. 168. You sound like my wife, she got all uppity when Openreach put a box outside our house. Re: Moving the Openzone box is a pain. It's the council's land, if the council say it's ok, it's ok. There should be four wires inside the wall, each a different color; red, green, black and yellow. Following pressure from MPs. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. Post 3 of 20 1,067 Views. Sand and wipe clean. It’s in the grass verge on a road with no pavement. Openreach has generated a furious response from alternative UK broadband networks (AltNets) after they introduced a new fee on certain FTTP linked connections, which broadband ISPs have described as being “punitive” and a “blatant attempt by [the operator] to regain a monopoly” that is likely to “slow the rollout of full fibre. Yes. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Broken links. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Produced by Openreach. . Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. FTTC is fibre from the exchange to the local green cabinet and then copper to the house for the broadband component. 10 Sep 2023 07:56 PM. The change will see them adopt a more flexible and risk-based approach to handling pole capacity. Drilling. 'Fibre to the Home' means we'll install fibre cables all the way to your home. Faceplates after second visit. Fibre optic link to BT Exchange is working and recognises your Openreach ONT. If you’ve got one of these, try these checks. Openreach ( BT) will today add 551 new UK cities and towns to the rollout plan for their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband ISP network. What does LAN mean on Openreach box? What do the lights on the Openreach modem mean? Light Status Meaning; PORT1-PORT4: Blinking (any) Data is being transmitted through the port. Repair appointment: 07701407771. Openreach has 535 reviews (average rating 1. 0 LikesWhen Openreach binned off FFC’s they brought out the new Inside/Out EZ Bend Cable with the Factory Fitted SD Connector, again this could be stripped back to a Micron Core Layer for the Internal Part and the Outer Sheathing left on for the outside. Changing and reconnecting the leads but nothing changes. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. Openreach have to apply to the council for this and depending on the road. Yes, that is true if you have asked for a service from a provider that uses Openreach, then they do not need a wayleave, but that is for your land/property alone. If someone answers your question correctly please let other. You can contact the company via their online virtual assistant or by phone. Post 2 of 2. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Delayed repair following loss of service. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. You can also identify a split socket looking at the side. On top of that Openreach ’s modems come shipped in a. 44 per metre. Posted by a Superuser, not a Sky employee. Solved: Struggling to understand the necessity for a Customer Splice Point with the way. Don't hold much hope of it being resolved soon. Sponsored Links. Off the shelf "routers" are really a modem, router, switch, and access point all rolled into one box. If any have not been pushed home fully, this will hopefully cure the problem. Or you can find the same information by logging into My BT and clicking on Return equipment . You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. No, you are not allowed to change the external cable. Same outcome as many others. 52 Comments. 2 070131 Capping 25 072180 Bracket cable bearer No. The engineer should fit a NTE5C socket with g. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). co. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more. 16 per metre, now it is £0. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. His test showed that the internet signal is coming in the house so it must have been the box. Following government pledges to roll out full-fiber broadband access to all areas of the country by. Openreach, the infrastructure arm of UK telco giant BT, looks set to prioritize existing projects rather than starting new buildouts of its fiber broadband network as it seeks to control costs amid surging inflation. , You have placed a new cable across my property to close to the houseThis white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. Those wishing to submit their artwork have until midnight on April 20, with the shortlist set to be announced on April 30. iniltous Posts: 642. I know that a "standard" proceedure will be. Press the Power button on the back until all the lights go off and wait for 5 minutes. What to do. 44 per metre. Highlinder Answer. Try connecting a PC/Laptop directly to the ONT and set up a PPPoE connection Username [email protected] 070212 Newsites Internal CLI Duct Cover / BFT Capping 069583There will probably be a second cable that comes out of the box which is connected to the ONT. Then a cable from the FTTP box goes into the WAN connector on the back of the router. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. . Seeing as you just had fibre installed (Infinity) you missed a golden opportunity to get it moved as part of the install. Re: Full Fibre Installation. . You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. The roads and footpaths are private property until adopted by the local authority, until then no one has the ‘right’ to put any services in the footpath, it can take a couple of years after the development is finished. Message 5 of 18. Missed appointments. Everything up to and including the Master socket belong to BT. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). This will require traffic management or depending on where in the road the box is it may need a complete road closure. 00 EST. Report post. Yes, they do just put up a box outside your house without asking. deleted. ensure network is correctly handled during demolition. Restart your Openreach modem to fix connection problems. Locals and visitors in Milldale currently. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. 2. Re: Openreach Street Markings. Ultimately, the company plans to build full. Bt upgrade aluminium in their own time based on the number of faults proved to it over a period and how accurate the faults point to that particular section of cable (most bang for their buck). Sometimes the wiring has been installed by the builder or electrician, with no thought to the end users requirements. Asked By: Angel Long Date: created: Dec 03 2022. PON flashing and LOS off. Home Hub, Smart Hub. Charge. If the PON light does not turn solid green:. According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. 1 Multi Dwelling Units (MDUs) Small MDUs (12 or less units) Openreach will create a fibre layout based on Our fibre box/splitter needs to be installed at your Mechanical & Electrical (M&E) drawings a minimum height of 200mm and a maximum (on larger MDUs) of the MDU. Obviously they’ve sacrificed a few little things. The economics of your example are very unrealistic - given the prices Hyperoptic charge, it is unlikely that they can profitably sustain the cost of several 1G leased lines to the same building. The line between cable boxes was identified as the problem and supposedly fixed. BT Openreach issue a special tool and end-protectors for handling it. And in seriousness, makes me never want to rely on Openreach ever again (so no thanks sky or bt services). Depending on your property, the cable will either run from underground or from a telegraph pole. For example, providing services to a tenant. 5 mm wire. Make sure you give it enough time to power up before you try to connect to it again. It appears someone/something has pulled the cable and the guttering is broken and facia has come away slightly and the cable more slack than usual. I called sky who eventually said the would escalate to openreach but i have no timescale for a resolution or any way to track the fault. Openreach is the infrastructure division of Britain’s telecoms giant BT, and provides a nationwide. Had some ground works done a few years ago (drain repair) and we found a section of the phone cable, it isn’t in any channel or conduit, just buried alongside sewage, gas and electric services (yes. Full Fibre (Fibre to the Home): Check your wiring and set-up. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. When it was originally installed, sometimes in such a ridiculous place, you will want to move it. Apologies for the inconvenience caused. Technically it's the responsibility of whoever damaged the cable - pass the details of the neighbour and the contractors details if you have them to BT and fully explain to the engineer what happened. Gently pull the wires so that you can remove the old jack. Footway box • Customers may not be able to place orders and • Bending radii exceeded causing reduced remedial work may incur additional costs. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Next, you need to drill two holes in the wall where the Openreach master socket needs to be installed. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . We build and maintain the UK’s largest broadband network. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. Pictured is an upgraded version of their H200 series cabinet, which enables it to handle up to 384 ports for FTTC (VDSL2) based superfast broadband connections. There would be a charge for this, possibly £130. Currently I connect the Enternet port from the white BT Openreach device, to the WAN port of the USG model 3P and then have configured a PPPoE username and password in the WAN network in my. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. This is a small network termination point. The two systems are entirely independent. View. , You have placed a new cable across my property to close to the house This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. Re: Fibre cable connector broken by builders - BT think they can fix remotely. And a lady I've spoken to says the have fibre to premises with bt. Navigating the world of broadband can be a daunting task, filled with jargon and complex terminology. Jul 16, 2013. #29. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Damaged green cabinets or cabinets with open doors. All that Helpdesk will do is report a Network Fault, either as DRO, Damage Report Overhead or DRU, Damage Report Underground. Its provisioned by Openreach so as others say you get a limited selection of ISPs. Re: Openreach box looks fine but no Internet. Locations of the boxes include Wyke Regis, Weymouth Town Centre. 9 February 2016 at 3:54PM. Presumably it is just the BBU (Battery Backup Unit) showing faulty. Results render the broadband box near. Fix broadband problems in my new home. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. If a repair or installation is required, it’s Openreach who will send an engineer, not your provider. I then saw a solid red LOS light on the openreach fibre box. My fibre cabling is tied to a drainpipe (from the outside wall box to the entry point) and I am having new guttering and downpipes in the spring. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. These lids cover boxes which generally contain small customer connections. We might be held up over permission from a private landowner, for example. New service: 07701407770. The more bores the larger the duct. joint box Duct 54/56mm 90mm Tee Duct 56 50mm 50mm Ø12mm Service hole 300 to 770mm Ground level Duct Bend 56 Copper 1 Copper 2 Installation for houses 2 Duct presentation – houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. Firstly apologies if there is somewhere better for this. There are a few things that make BT Openreach stand out from the competition. However folks aren't forced to buy a Persimmon home, if they want a choice of up to 700 ISPs, then plenty of developments out there which have Openreach fibre or copper instead. 3bn for the six months to September, while pre-tax profits were down 5% to £1bn. I have every sympathy for you, but sorry to say you are facing a very difficult problem. View. Openreach have not been yet (7th Dec) so how long before installation do Openreach do their part of the installation. The rules do differ depending on whether your property is served by the pole in question. I have found out my local BT/Openreach telephone exchange is due to close sometime before the end of this year! This means my “Fibre To The Cabinet” internet connection and telephone land-line will no longer be available. Live in a rural area 0. Ask for a different face plate with phone and RJ11 socket as above i. Your hub lights show what the hub is doing and if everything is working. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. They plug the fibre cable into the DP. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. This afternoon our Internet suddenly stopped working. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. Adding new electrical devices. Coronavirus: Delivery, installation and repair information >. •. After the lightning storm in our area a week ago internet went down (phone line still working) I was away but today a Openreach guy came and after many test decided to replace the openreach modem. Thanks. Coronavirus: Delivery, installation and repair information >. Instead of buying a new modem, I recommend you disable all the features on your current box. This. How you can help. • Fit the double back box to the wall. fast and phone sockets like the one below which the Openreach modem will plug in to. Where you self-install the ONT, you will have control over when the equipment is installed. There is no law regarding your master. After all, YOU may not need it, but from their perspective, the following property owner may require it. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. You should do a speed test and a ping test, try CMD and ping 8. Your experience can help others make better choices. Read Openreach’s story (Openreach) The metrics that we measure with Siteimprove are the Quality Assurance Index and Digital Certainty Index. It's not. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. TEL 1: Digital voice customers can use this to plug in a telephone. Use the drywall patch kit to patch the hole. •Duct to be cut flush to the internal box wall •Duct must not enter through corners and be no less than 75mm from the side wall •Duct to enter wall no less than 450mm from the top of the frame Box Dimensions (mm) Excavation Size Box Opening Size Box Type X1 Y1 X2 Y2 Z a JBC2(N) 1650 1110 1220 680 Min Depth 635 Max Depth 900 22501-12-2014 10:13 PM. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. ”Openreach Land Line Exchange Closures 2023. It would be best to leave it where it is because it wouldn't be the first time someone has built a porch that left the external box inside. Yes, this is mine. Updated: 04:30 EST, 13 August 2014. So if your spaghetti junction is indeed the first entry point for the incoming line, then just move the master socket to there & break the link to the hall. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. It’s the 6. His test showed that the internet signal is coming in the house so it must have. . Re: BT Manhole infront of front door. Openreach won’t fix our fault. Lead-in duct which is the last few metres to a building, falls from £2. If you. _____ Sky Q 2TB v2 (Q150. On top of that they will look to configure new. With FTTP, there is no copper involved at all for broadband. 8Gbps product pilots will have a max rate (interface) of 2. Thanks for the reply. According to Suffolk police, a number of BT Openreach boxes were broken into and £60,000 worth of copper cable has been stolen. The new product makes it possible to offer a standalone ADSL broadband line with optional IP -based (digital) phone services. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the. But you will have heard of BT, BT Broadband. Damaged green cabinets or cabinets with open doors. PON and LOS (left-hand lights) PON solid green. I’ve moved into a new build and I have an Openreach box on the wall, I believe is for fibre which I don’t want as I just. An Ethernet cable (connected to the ‘PORT’ terminal on the ONT modem) is used to connect a hub or router. If you want it moved you have to get BT to do it. If there isn't then they will offer you one and you can ask them how much to move the pole. 46 Comments. It is buried, runs under the driveway somewhere. 22-02-2020 1:48 PM. First, you need to determine where the Openreach master socket needs to be installed. You can get a DSL modem and connect it to any new router+switch+access point combo like this Archer AX21 with an Ethernet cable. 28. Virgin Media. Internet providers and manufactures. This BT box is on first floor. The box of stuff turned up before turn on time so it could all be set up. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. “In theory, Openreach. They come it different sizes - 4, 8 & 12 port I believe. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. I have tried resetting both modem and hub. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. Switched back to using SmartHub2 as part of diagnosis - no Internet (orange light) ONT has green light for PON, Port 1 and Power (no other green lights) Have. Then the. 16 per metre, now it is £0. Deep Secret 1. Microfilters look like little white boxes and split the phone and broadband signals so that they don't affect each other. In a statement, James Lilley, Openreach director of Managed Customer Migrations, described the new stop-sell orders as “a really big. Paint to match your walls. If you can find the outside box, I'd be inclined to remove the wiring your side of that box. We want to. Or you can call Crimestoppers on 0800 555 111. Model MT992. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. 5% that fail that concern developers who have to face the flak from angry buyers. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. Cut 50mm above ground level. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. I've been with Aquiss for over five years and this is my second move with them. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. They have a range of colours (white, grey and brown) so as to make the boxes unobtrusive. How to report a problem. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I found this out the hard way, early in my engineering career. It may take a few minutes for the lights to settle. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Tall, dark & handsome. Openreach propose to have 5 pilot exchanges, all of which will be ‘child’ exchanges. FTTP is available to ISPs as a wholesale service but due to the expensive installation costs not many are offering it at the moment. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. 06 for each calendar day (after 2 working days) that your service is out of action. If. Its lights should all glow a steady green. This person could be from your own provider or Openreach. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. Or alternatively try this (its lifted off the Openreach webpage) Damage:If you see broken or missing manhole cover, telephone poles that have been blown down by gales, street cabinets that have been affected by flooding or obviously vandalised, please dial 0800 023 2023 and select Option 1. To report an issue to BT Openreach, call 0800 023 2023 (option 1). First they said there was a blockage, the first visit confirmed this and installed all the boxes inside and outside the house! BUT apparently did not fill out the right paperwork to send the right follow. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. Check the connection at both ends of the Ethernet cable between the Openreach ONT and your hub. No, only the lights mentioned - PON, POWER and PORT 1However, the current hardware only supports 1Gbps Ethernet speeds, while the new ONTs being used on Openreach’s 1. Pros: No pros, Broadband, Day r a joke. Router keeps on losing sync. Spine duct access was originally £1. Pre-existing copper cabling here to local houses is connected via telegraph poles at the back of the houses. Front of house. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. The thing is, this WAS the master box. Openreach modem dsl light off. We're considering alternatives to relocate this away from the main entrance. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. [ re: Pheasant] [ link to this post]Hi all.